What is Information Rockland - NY Connects (InfoRock)?
InfoRock is the first point of contact for Rockland residents to be connected to the vast array of health and human services available to them. Using the latest in call center technology, InfoRock maintains a database of community and government agencies, organizations and services to refer individuals to in their time of need. This is one example of the County's commitment to make access to services easier and more efficient.
(845)364-2020 - think of it as clear vision!!
Information & Referral Specialists are available 8AM-5PM, Monday-Friday. Callers can remain anonymous if they choose and language translation services are available. After hours, leave a voicemail message or send an email to firstname.lastname@example.org and you will receive a response the next business day. And, of course, you can always visit www.informationrockland.com at your leisure.
Information is constantly changing and InfoRock is here to keep it up to date for you. Opportunities to attend community events and share information about this valuable resource are always welcome, so just give us a call!!!!
How can InfoRock help me?
Whether you are a County resident, newcomer to the area, or a professional who needs to know about available health and human services, InfoRock can help. Our knowledgebase can be described as "a mile wide and an inch deep". We are not the subject matter experts, however, we are aware of a broad range of services and can connect you to them.
InfoRock is also the first point of contact to make referrals on behalf of individuals for Adult Protective and Preventive Services for families. For more detail on the criteria to make these referrals, click here.
Professionals such as teachers, physicians, nurses, social workers or case managers can use InfoRock to locate resources for the individuals and families they work with. Information is available about agencies and organizations serving people from birth through adulthood.
InfoRock also provides information and assistance necessary to make informed decisions specifically about long term care for seniors and adults and children with disabilities. Callers are helped to identify their needs, either as the caregiver or consumer, so that appropriate referrals can be made to help them.
Resource listings targeted to address specific needs and populations can also be provided to enable people to help themselves. For example, InfoRock provides lists of Food Pantries and Thrift Shops in the County, as well as supports for someone who may be dealing with a specific issue such as Autism or Alzheimers. To view a listing of all resources available for download, click here.
InfoRock assists non-profits, researchers, community planners and County officials in a variety of ways to better serve their customers and constituents. Reports can be generated to assess call trends using statistics gathered each time someone calls InfoRock.
What can I expect when I call?
You will speak with someone who will ask questions to help determine specific needs and then search for resources that may be helpful. Every effort is made to provide all available options for each caller's needs so that they can make an informed decision.
We ask for the zip code you are calling from and your age since proximity to services and eligibility for programs is considered. You will also be asked how you knew to call 364-2020 so we can be sure our outreach efforts are effective. Calls are taken anonymously, however, if you want to leave your name and number, we can follow up to see if more assistance is needed and to ensure the referrals given were helpful. Also, have pen and paper ready when calling to record details for future reference!!
What type of information can InfoRock provide?
InfoRock maintains information on hundreds of health and human service agencies serving Rockland residents, as well as County government, municipalities, schools and libraries. Updates are made on demand and the process is continual. Agencies are requested to provide updates on their services and contact details yearly at a minimum to ensure all information is up to date. This can be done either electronically, by mail or in person. Information updates are reflected immediately in the call center database and posted to the
web site at www.informationrockland.com.
Information provided includes services such as:
- Basic needs - food, clothing, housing and financial assistance
- Health and mental health resources - Medicaid, Medicare, crisis intervention, community clinics, support groups and counseling
- Employment supports - career development, job training and educational programs
- Financial management, budgeting and tax assistance programs
- Long term care services and supports for older adults and persons with disabilities - day care, caregiver respite, home health care and transportation
- Youth and family services - child care, recreation programs, parenting education and support, child support and custody, mentoring and tutoring
- Food pantries, thrift shops and clothing donation programs
Click here to browse our database by service categories.
Does inclusion on this web site mean that the agency or service has been approved by InfoRock?
The listings in the database are based on information supplied by agency representatives. Inclusion does not imply endorsement nor does exclusion imply disapproval. Every effort has been made to supply complete and accurate information, however, InfoRock makes no representation with respect to the accuracy and completeness of the contents of the database. It specifically disclaims any implied responsibility for the accuracy of the information provided, and shall in
no event be held liable for any loss or damage.
InfoRock uses inclusion/exclusion criteria to determine the appropriateness of its database content. Inclusion in the database should not be construed to constitute an endorsement of an agency or organization and its services, nor should exclusion be construed to constitute disapproval. Entries can be removed if solicited updates are not provided routinely or the quality of services provided is compromised.
How do I get my agency listed in the database?
If you would like your agency to be added to our database, complete a New Agency Profile Request, or email us. A Resource Specialist will call to see if your agency meets our inclusion criteria.